Start saving time
Dealer partners of CGI, PGT Custom Windows & Doors, and WinDoor brands now have access to the PGT Innovations ServiceNow management system to enter Field Service requests.
What is ServiceNow?
ServiceNow is an easy-to-navigate online system that offers several beneficial features, including:
- An intuitive, system-led field service submission process
- A centralized location for all your open and resolved CGI, PGT Custom Windows & Doors, and WinDoor field service requests (Coming soon for CGI Commercial)
- Instant tracking number assignment
- 24/7 access to the most up-to-date status of field service requests
- Notification emails regarding status changes
How to access ServiceNow
ServiceNow can be accessed via the following URL: pgtinnovations.service-now.com
Dealers in need of login credentials can request a username and password by contacting our Field Service Office Team at (941) 480-1600 x.23005. Please allow up to 48 hours for a login to be generated.
Get familiar with ServiceNow
If you’re new to the system – or just need to refresh your memory – our How-To Guide will help you navigate through the steps for using the most common features of ServiceNow.
For any questions regarding this helpful new system, please contact the Field Service Office Team at (941) 480-1600 x 23005.
